Enterprise Rent-A-Car

I've been pleased with the Union Park location. The few times that I've had to use them, the service has been outstanding. Do wish they had a bigger selection of cars but they truly do make up for that with their service. A real mom and pop feel to this location where the customer comes first. Too many businesses have lost that nowadays.

I give this location 5 STARS!!!! not only did I show up last minute yesterday without calling to see if I could get a full size vehicle since the insurance upgraded me to one but the customer service here was phenomenal! Spoke to Sharka Williams the assistant manager who was very helpful and professional through this whole process. When I showed up yesterday he advised there were no vehicles at the time but to please come in early in the morning the next day to switch over to a full size. I showed up at 8am today and he did not hesitate to help me right away. There was a rental ready for me (which was a charger) 😎 of course didn’t say no to that. Although this wasn't the original location where I received the first rental from they didn't give me any issues with leaving with the full size rental! I love enterprise and been a customer with them for years this is why I continue to use them. Rental was clean and ready to go unlike the first one which was not as cleaned inside. Thank you for the great service today!

I have been a satisfied customer since 2019. I rented cars at least once a month for the past 4 years, sometimes for just a day, other times for a weekend. Never had a problem. The reps knew me by name and always had a great car available for me. I recently moved to a new town in the same state. Within a week, I wanted to get a new driver’s license. I reserved online with my discount 2 days in advance and arrived at Enterprise at my appointed time, gave my driver’s license and was told that their third party company could not verify my identity. Therefore, I could not rent a car unless I provided a paid utility bill with my name on it and another piece of id, like a piece of mail that had been delivered to me. Wait a minute. I’ve only been here1 week. How the hell do I have a utility bill? But, I do have my closing statement for the purchase of my house with my name and new address. Unacceptable. But, I’ve been renting from Enterprise exclusively for four years. They could not look at records from another part of the State. It may be corporate policy, but, it sucks.

If I could give 0 stars I would. 10656 E Colonial Dr, Orlando, FL 32817 location treated my family w/ total disrespect. When we arrived to pick up our rental van they had given it away because they had overbooked reservations. Therefore we had to wait 3 hours for an available rental. The manager, Johnathan See, did not try to resolve THEIR error and did not give good customer service. He was arrogant and dismissive. A poor reflection for Enterprise.

This Enterprise location is pretty good. The only complaint I have this time around is that the car was not cleaned before given to me. The windows were dirty and it smelled like CDB/marijuana and I did not appreciate that. I informed Enterprise, unfortunately they did not have another car to swap it out. Please ensure the cars are cleaned prior to renting them out and spray some air freshener. Thank you

I've been pleased with the Union Park location. The few times that I've had to use them, the service has been outstanding. Do wish they had a bigger selection of cars but they truly do make up for that with their service. A real mom and pop feel to this location where the customer comes first. Too many businesses have lost that nowadays.